Welcome to Petapetual. These Terms and Conditions ("Terms") are a binding legal agreement between you ("you" or "User") and DTOS Pte Ltd., a company registered in Singapore ("Company," "we," "us," or "our"). This agreement governs your access to and use of the Petapetual website, software, and services (collectively, the "Service").
By creating an account, or by accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.
Petapetual provides an online memorial service where individuals may create, manage, and share online memorial pages for their late loved ones, and purchase related value-added services.
You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an account and use the Service.
To use the Service, you must register for an account by providing your first name, last name, and email address, or by using a supported social login (e.g., Google). You agree to provide accurate and complete information and to keep this information up-to-date.
You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. While we implement reasonable security measures to protect your account, we cannot guarantee absolute security.
The Service includes both subscription-based plans (monthly or annual) and one-off purchases for value-added services. You agree to pay all applicable fees as described on our pricing page.
We use Stripe, a third-party payment processor, to handle all payments. By providing a payment method, you agree to Stripe's terms of service and authorize us (through Stripe) to charge your payment method for all fees due. Stripe supports various payment types, including credit/debit cards, PayPal, eWallets, and PayNow.
Subscription plans will automatically renew at the end of your billing cycle (monthly or annual) unless you cancel. You authorize us to charge your payment method for the renewal term.
You may cancel your subscription at any time through the Stripe customer portal, which is accessible from your account settings. If you cancel, your subscription will remain active until the end of your current paid billing cycle, and you will not be charged again.
All payments are final and non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services.
The Service does not offer a free trial period.
Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, photos, or other material related to the memorialized individual ("User Content").
You retain all ownership rights to your User Content.
By uploading User Content to the Service, you grant DTOS Pte Ltd. a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, store, process (e.g., compress or reformat), display, and distribute your User Content solely for the purpose of operating, providing, and improving the Service.
You are solely responsible for your User Content. You represent and warrant that:
You own the User Content or have all necessary rights, licenses, consents, and permissions to submit it; and
Your User Content does not infringe upon or violate the privacy rights, copyrights, trademarks, or any other intellectual property or personal rights of any third party.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy, which is incorporated by reference into these Terms.
Our Privacy Policy is available here: Privacy Policy
You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You specifically agree not to:
Upload or share any content that is illegal, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable.
Violate the intellectual property rights (e.g., copyright, trademark) of any third party.
Engage in any "spamming" or send unsolicited communications.
Upload any viruses, malware, or other malicious code.
Attempt to reverse-engineer, decompile, or otherwise discover the source code of the Service.
Use the Service in any way that could damage, disable, or impair our servers or networks.
We reserve the right, but do not have the obligation, to review, moderate, or remove any User Content that, in our sole judgment, violates these Terms.
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of DTOS Pte Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of Singapore and foreign countries.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use in accordance with these Terms.
If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you do so voluntarily. You agree that we are free to use such Feedback for any purpose, without any restriction or compensation to you.
This agreement begins when you create an account and continues as long as you have an account with us.
You may terminate this agreement at any time by permanently deleting your account through the Service.
We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, if you breach these Terms or if we detect or suspect any illegal or fraudulent activity.
Upon termination, your right to use the Service will cease immediately.
Following the termination of your account, we will use commercially reasonable efforts to delete your User Content from our active systems within 90 days. Please note that residual copies may remain in our backup systems for a longer period.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
WE ARE NOT RESPONSIBLE FOR ANY LOSS OR CORRUPTION OF YOUR USER CONTENT. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF YOUR USER CONTENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DTOS PTE LTD., ITS DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES... ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICE. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE LIMITED TO THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES YOU PAID TO US IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED SINGAPORE DOLLARS (SGD $100.00).
You agree to defend, indemnify, and hold harmless DTOS Pte Ltd. and its employees, directors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (a) Your use of and access to the Service; (b) Your violation of any term of these Terms; or (c) Your User Content, especially any claim that it infringes on the copyright, privacy, or other rights of a third party.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any material changes take effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DTOS Pte Ltd. regarding the Service.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.
If you have any questions about these Terms, please contact us at: support@dtos.io